Returns & Refund Policy

Booking Cancellation Policy

Our cancellation policy is designed to be fair and transparent for all our guests booking accommodations on Brac Island. Please review these terms carefully before making a reservation.

Standard Cancellation Terms

  • Cancellations made 30 days or more before check-in date: Full refund minus administrative fee
  • Cancellations 15-29 days before check-in: 70% refund of total booking amount
  • Cancellations 7-14 days before check-in: 50% refund of total booking amount
  • Cancellations less than 7 days before check-in: No refund available

Booking Modifications

We understand that travel plans can change. For personalized bookings:

  • Date modifications requested more than 30 days before check-in are subject to availability and any seasonal price differences
  • Changes to booking details must be submitted in writing to ask@dalmatia-channel-of-brac.com
  • Modification fees may apply based on the nature and timing of the changes
  • Property changes are treated as a cancellation and new booking

Refund Process

When a refund is approved:

  • Refunds are processed within 5-10 business days
  • Credit will be issued to the original payment method
  • Administrative fees and bank transfer charges are non-refundable
  • Currency exchange rate differences are not compensated

Non-Refundable Items

The following items are non-refundable:

  • Travel insurance premiums
  • Concierge service fees for completed services
  • Administrative booking fees
  • Credit card processing fees

Special Circumstances

In cases of:

  • Natural disasters affecting the property
  • Unexpected maintenance issues making the property uninhabitable
  • Government travel restrictions
  • Other force majeure events

We will work with guests to provide alternative accommodation options or issue appropriate refunds on a case-by-case basis.

Contact Information

For all refund and cancellation queries, please contact our customer service team:

  • Email: ask@dalmatia-channel-of-brac.com
  • Phone: +1 807 698 8872
  • Address: 593 Beverly St, Thunder Bay, ON P7B 5W6, Canada

Policy Updates

We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after such modifications constitutes acceptance of the updated policy.