Service Policy

Last updated: March 5, 2025

1. Service Overview

At Dalmatia Channel of Brac, we are committed to providing exceptional service for all your accommodation needs on the beautiful island of Brac, Croatia. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our properties and services.

2. Customer Support Services

2.1 Contact Methods

  • Email: ask@dalmatia-channel-of-brac.com
  • Phone: +1 807 698 8872
  • Address: 593 Beverly St, Thunder Bay, ON P7B 5W6, Canada

2.2 Support Hours

Our customer support team is available:

  • Monday to Friday: 9:00 AM - 6:00 PM EST
  • Saturday: 10:00 AM - 4:00 PM EST
  • Sunday: Available for emergency support only

3. Accommodation Services

3.1 Available Services

  • Property booking and reservation management
  • Concierge services
  • Airport transfers
  • Property maintenance and cleaning
  • 24/7 emergency support
  • Local activity bookings and recommendations

3.2 Service Timeframes

Standard service response times:

  • Booking confirmation: Within 24 hours
  • General inquiries: 1-2 business days
  • Maintenance requests: 24-48 hours
  • Emergency support: Immediate response

4. Booking Services

4.1 Standard Booking

All bookings through Dalmatia Channel of Brac include:

  • 24-hour booking guarantee
  • Secure payment processing
  • Detailed property information and photos
  • Pre-arrival support and information
  • Welcome package upon arrival

4.2 Premium Services

Optional premium services include:

  • VIP airport transfers
  • Personal concierge
  • Daily housekeeping
  • Private chef services
  • Yacht and boat rentals

5. Property Standards

5.1 Quality Assurance

All properties must meet our strict standards:

  • Regular property inspections
  • Professional cleaning between stays
  • Maintained amenities and facilities
  • Safety and security measures
  • Emergency equipment and procedures

6. Guest Services

6.1 Pre-arrival Support

  • Detailed arrival instructions
  • Local area information
  • Transportation arrangements
  • Special requests handling

6.2 During Stay Support

  • 24/7 emergency assistance
  • Local recommendations
  • Activity bookings
  • Issue resolution

7. Service Guarantees

We stand behind our services with:

  • Best price guarantee
  • Satisfaction guarantee
  • Clean property guarantee
  • 24/7 support guarantee
  • Safe booking guarantee

8. Service Requests

8.1 How to Request Service

  1. Contact our support team via phone or email
  2. Provide booking reference number
  3. Describe service needed
  4. Receive confirmation and timeline
  5. Service delivery and follow-up

8.2 Required Information

  • Booking reference number
  • Property location
  • Contact details
  • Service description
  • Preferred timeline

9. Quality Management

Our commitment to quality includes:

  • Regular property inspections
  • Guest feedback collection
  • Service provider verification
  • Staff training and development
  • Continuous service improvement

10. Updates to Service Policy

Dalmatia Channel of Brac reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.